Shipping and returns

premiums given to farmers for quality

no deforestation and respect of the biodiversity

fair and sustainable cacao

mutual respect and trust given to farmers

each of our cacaos got a true identity

no child labor or child trafficking

Shipping & returns

About our shipment process

Our chocolates are shipped to the following countries using Bpost or DHL Express depending your selection during the checkout process.
We will send you some emails and SMS at each following steps:

- The chocolates are ready to be picked up by the driver.
- The parcel is in transit.
- The parcel is out for delivery.
- The parcel is available for pick up.
- The chocolates have been delivered.
- There is a problem with the delivery.
- The chocolates have not been delivered as scheduled.

Don't miss out on any updates !

A committed chocolate maker from bean to bar.

August 2, 2025

Great chocolate is never made alone.

FROM SOIL TO SOLIDARITY At The Belgian Chocolate Makers, we believe that great chocolate is never just a product; it is the fruit of shared values, strong relationships, and collective action. From...

FAQs

You might be asking yourself who is behind The Belgian Chocolate Makers and how everything started in 2020?

Where are you located?

Our main store with two shops side by side is located near Place du Sablon and Grand' Place in the heart of Brussels. Just in front of the Royal Library.

Rue Lebeau 3-11
1000 Brussels
See our store in Google Maps

Buses 48 (stop name: Library) or 33 and 95 (stop name: Grand Sablon)
Train and metro: Gare Centrale

Do you ship outside Belgium?

All our chocolates are shipped worldwide using DHL Express.

Currently, we do not ship to Russia, North Korea, Lybia, Israel, Palestine and Belarus. We are refusing all orders from these countries.

Shipping costs are automatically calculated for you based on the weight of your order, the country of destination and the selected shipping method. You can select the most appropriate shipping method for you and view the shipping cost during the checkout process.

We offer free shipping for all online orders over 250 euros.

Do you do sameday delivery in Brussels?

Yes, we offer same day delivery service in Brussels.

If your address is in one of the 19 districts of Brussels and if you order before 3pm then we guarantee sameday delivery by Shippr.

Same day delivery is only possible for the following districts:

Anderlecht
Auderghem
Berchem Sainte Agathe
City of Brussels
Etterbeek
Evere
Forest
Ganshoren
Ixelles
Jette
Koekelberg
Molenbeek Saint Jean
Saint Gilles
Saint Josse ten Noode
Schaerbeek
Uccle
Watermael Boitsfort
Woluwe Saint Lambert
Woluwe Saint Pierre

Who is the chocolate maker?

Our chocolate maker is Elisabetta Passafaro (26 years old). A young chocolate expert who is really passionate by premium and ethical cacao.

Elisabetta studied at Accademia Maestri Cioccolatieri Italiani in Italy and obtained her certification in 2019. She finished her internship with a travel to Brazil to develop her knowledge about the bean to bar process.

All our chocolates are produced exclusively by Elisabetta in our premises.

Are you Fair Trade?

To produce our handmade chocolates, we only use traceable cocoa beans from all around the world. From Costa Rica to India, we choose the rarest beans to develop all the flavors in an original chocolate with an unique taste. Making chocolate is an art.

We pursue a policy of direct trade with farmers in accordance with the principles of Fair Trade.

We do everything in our power to ensure that the conditions in which our cacao is grown allow planters and their families to develop a long-term business strategy.

We take particular care to ensure no children work in the production of our cacao, that there is no forced labor and that all national and international labor regulations are respected.

How are identified your chocolates?

All our chocolates are identified by a 13-digits number called GTIN (Global Trade Item Number).

We partner with GS1, the global authority for the unique identification of products and companies, to issue the GTIN of our chocolates.

Our main Global Location Number (GLN) is 5407008470005. It is linked with our head office in Brussels. We are using this number to clearly identify our location. All our chocolates are handcrafted at our main GLN.

All products starting by 540700847XXXX are handcrafted by us in our Brussels store.

You can check our chocolates using this online tool.

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