Shipping and returns

Shipping & returns

About our shipment process

Our chocolates are shipped to the following countries using Bpost or DHL Express depending your selection during the checkout process.
We will send you some emails and SMS at each following steps:

- The chocolates are ready to be picked up by the driver.
- The parcel is in transit.
- The parcel is out for delivery.
- The parcel is available for pick up.
- The chocolates have been delivered.
- There is a problem with the delivery.
- The chocolates have not been delivered as scheduled.
We never ship chocolates when the outside temperature is higher than 24°C (celsius degrees).
In that scenario, orders are delayed until the temperature is cooling down.
You can track your order(s) using the link https://chocolaterie.aftership.com.

We operate under Incoterm DAP.

In Brussels you can now choose the same day delivery with Shippr, this helps reduce your carbon footprint.
Let's reduce empty volumes and CO2 emissions together!

The Belgian Chocolate Makers

North America

The US government has changed its customs regulations, but it is not yet clear how these rules should be applied.
As a consequence, Bpost services has been temporarily discontinued for all parcels shipped to USA.
Read more about this measure here.

Express delivery service by DHL only.
Free delivery by DHL Express for all orders from 250€.

- Anguilla (AI) Zone 9
- Bermuda (BM) Zone 9
- Canada (CA) Zone 6
- Cayman Islands (KY) Zone 9
- Greenland (GL) Zone 9
- Guadeloupe (GP) Zone 9
- Martinique (MQ) Zone 9
- Mexico (MX) Zone 6
- Montserrat (MS) Zone 9
- Puerto Rico (PR) Zone 9
- Sint Maarten (XM) Zone 9
- Turks and Caicos Islands (TC) Zone 9
- United States of America (US) Zone 6
- Virgin Islands UK (VG) Zone 9
- Virgin Islands USA (VI) Zone 9

Belgium

Free delivery by Shippr, Bpost or DHL Express for all orders from 250€.

- Delivery by Bpost or DHL Express
- Same day by Shippr within Brussels (*)
- Pickup at our Brussels store

Same day delivery within Brussels (*)

Because tomorrow is already too late, your chocolates will be delivered on the same day within Brussels (19 districts) by Shippr if you place your order before 2PM and if the chocolates are in stock. This helps reduce your 🌿 carbon footprint. Choose the delivery option "same day delivery in Brussels".

- Anderlecht (1070)
- Auderghem (1160)
- Berchem Sainte Agathe (1082)
- City of Brussels (1000)
- Etterbeek (1040)
- Evere (1140)
- Forest (1190)
- Ganshoren (1083)
- Ixelles (1050)
- Jette (1090)
- Koekelberg (1081)
- Molenbeek Saint Jean (1080)
- Saint Gilles (1060)
- Saint Josse ten Noode (1210)
- Schaerbeek (1030)
- Uccle (1180)
- Watermael Boitsfort (1170)
- Woluwe Saint Lambert (1200)
- Woluwe Saint Pierre (1150)

Western Europe

Normal delivery service by Bpost or express delivery service by DHL Express.
Free delivery by Bpost or DHL Express for all orders from 250€.

For EU customs and clearance, our EORI identification number is 0745885458.
For exports to Germany, our LUCID registration is DE1335435171061.

- Andorra (AD) Zone 5
- Austria (AT) Zone 4
- Denmark (DK) Zone 2
- Faroe Islands (FO) Zone 7
- Finland (FI) Zone 4
- France (FR) Zone 2
- Germany (DE) Zone 2
- Gibraltar (GI) Zone 7
- Greece (GR) Zone 4
- Iceland (IS) Zone 7
- Ireland (IE) Zone 4
- Italy (IT) Zone 4
- Liechtenstein (LI) Zone 5
- Luxembourg (LU) Zone 1
- Malta (MT) Zone 4
- Monaco (MC) Zone 2
- The Netherlands (NL) Zone 1
- Norway (NO) Zone 5
- Portugal (PT) Zone 4
- San Marino (SM) Zone 5
- Spain (ES) Zone 4
- Sweden (SE) Zone 4
- Switzerland (CH) Zone 5
- United Kingdom (GB) Zones 2 & 3
- Vatican (VA) Zone 4

Eastern Europe

Normal delivery service by Bpost or express delivery service by DHL Express.
Free delivery by Bpost or DHL Express for all orders from 250€.

WE DO NOT ACCEPT ORDERS FROM BELARUS, RUSSIA AND UKRAINE.

- Albania (AL) Zone 7
- Armenia (AM) Zone 9
- Azerbaijian (AZ) Zone 9
- Belarus (BY) Zone 7
- Bosnia & Herzegovina (BA) Zone 7
- Bulgaria (BG) Zone 4
- Croatia (HR) Zone 4
- Cyprus (CY) Zone 4
- Czech Republic (CZ) Zone 4
- Estonia (EE) Zone 4
- Georgia (GE) Zone 9
- Hungary (HU) Zone 4
- Kosovo (KV) Zone 7
- Latvia (LV) Zone 4
- Lithuania (LT) Zone 4
- Moldova (MD) Zone 7
- Montenegro (ME) Zone 7
- Poland (PL) Zone 4
- Romania (RO) Zone 4
- Russia (RU) Zone 7
- Serbia (RS) Zone 7
- Slovakia (SK) Zone 4
- Slovenia (SI) Zone 4
- Ukraine (UA) Zone 7

Asia

Normal delivery service by Bpost or express delivery service by DHL Express.
Free delivery by Bpost or DHL Express for all orders from 250€.

- Afghanistan (AF) Zone 9
- Bangladesh (BD) Zone 9
- Bhutan (BT) Zone 9
- Brunei Darussalam (BN) Zone 9
- Cambodia (KH) Zone 9
- China (CN) Zone 8
- Hong Kong (HK) Zone 9
- India (IN) Zone 8
- Indonesia (ID) Zone 9
- Japan (JP) Zone 9
- Lao People's Democratic Republic Macao (LA) Zone 9
- Kazakhstan (KZ) Zone 9
- Kyrgyzstan (KG) Zone 9
- North Korea (KP) Zone 9
- South Korea (KR) Zone 9
- Nepal (NP) Zone 9
- Pakistan (PK) Zone 9
- Philippines (PH) Zone 9
- Macao (MO) Zone 9
- Malaysia (MY) Zone 9
- Maldives (MV) Zone 9
- Mongolia (MN) Zone 9
- Myanmar (MM) Zone 9
- Singapore (SG) Zone 9
- Sri Lanka (LK) Zone 9
- Taiwan (TW) Zone 9
- Tajikistan (TJ) Zone 9
- Thailand (TH) Zone 9
- Timor-Leste (TL) Zone 9
- Turkmenistan (TM) Zone 9
- Uzbekistan (UZ) Zone 9
- Vietnam (VN) Zone 9

South & Central America

Normal delivery service by Bpost or express delivery service by DHL Express.
Free delivery by Bpost or DHL Express for all orders from 250€.

- Antigua & Barbuda (AG) Zone 9
- Argentina (AR) Zone 9
- Aruba (AW) Zone 9
- Bahamas (BS) Zone 9
- Barbados (BB) Zone 9
- Belize (BZ) Zone 9
- Bolivia (BO) Zone 9
- Brazil (BR) Zone 9
- Chile (CL) Zone 9
- Colombia (CO) Zone 9
- Costa Rica (CR) Zone 9
- Cuba (CU) Zone 9
- Curaçao (XC) Zone 9
- Dominica (DM) Zone 9
- Dominican Republic (DO) Zone 9
- Ecuador (EC) Zone 9
- Falkland Islands (Malvinas) (FK) Zone 9
- French Guinea (GF) Zone 9
- Grenada (GD) Zone 9
- Guatemala (GT) Zone 9
- Guyana (GY) Zone 9
- Haiti (HT) Zone 9
- Honduras (HN) Zone 9>
- Jamaica (JM) Zone 9
- Nicaragua (NI) Zone 9
- Panama (PA) Zone 9
- Paraguay (PY) Zone 9
- Peru (PE) Zone 9
- Saint Kitts and Nevis (XN) Zone 9
- Saint Lucia (LC) Zone 9
- Saint Vincent and the Grenadines (VC) Zone 9
- Salvador (SV) Zone 9
- Suriname (SR) Zone 9
- Trinidad and Tobago (TT) Zone 9
- Uruguay (UY) Zone 9
- Venezuela (VE) Zone 9

Middle East

Normal delivery service by Bpost or express delivery service by DHL Express.
Free delivery by Bpost or DHL Express for all orders from 250€.

- Bahrain (BH) Zone 9
- Irak (IQ) Zone 9
- Iran (IR) Zone 9
- Israel (IL) Zone 9
- Jordan (JO) Zone 9
- Kuwait (KW) Zone 9
- Lebanon (LB) Zone 9
- Oman (OM) Zone 9
- Qatar (QA) Zone 9
- Saudi Arabia (SA) Zone 9
- Syrian Arab Republic (SY) Zone 9
- Turkey (TR) Zone 5
- United Arab Emirates (AE) Zone 9
- Yemen (YE) Zone 9

Africa

Normal delivery service by Bpost or express delivery service by DHL Express.
Free delivery by Bpost or DHL Express for all orders from 250€.

- Algeria (DZ) Zone 9
- Angola (AO) Zone 9
- Benin (BJ) Zone 9
- Botswana (B) Zone 9
- Burkina Faso (BF) Zone 9
- Burundi (BI) Zone 9
- Cameroon (CM) Zone 9
- Cape Verde (CV) Zone 9
- Central African Republic (CF) Zone 9
- Chad (TD) Zone 9
- Comoros (KM) Zone 9
- Congo (CD) Zone 9
- Côte d'Ivoire (CI) Zone 9
- Democratic Republic of Congo (CG) Zone 9
- Djibouti (DJ) Zone 9
- Egypt (EG) Zone 9
- Equatorial Guinea (GQ) Zone 9
- Eritrea (ER) Zone 9
- Ethiopia (ET) Zone 9
- Gabon (GA) Zone 9
- Gambia (GM) Zone 9
- Ghana (GH) Zone 9
- Guinea (GN) Zone 9
- Guinea Bissau (GW) Zone 9
- Kenya (KE) Zone 9
- Lesotho (LS) Zone 9
- Liberia (LR) Zone 9
- Libyan Arab Jamahiriya (LY) Zone 9
- Madagascar (MG) Zone 9
- Malawi (MW) Zone 9
- Mali (ML) Zone 9
- Mauritania (MR) Zone 9
- Mauritius (MU) Zone 9
- Mayotte (YT) Zone 9
- Morocco (MA) Zone 9
- Mozambique (MZ) Zone 9
- Namibia (NA) Zone 9
- Niger (NE) Zone 9
- Nigeria (NG) Zone 9
- Reunion Island (RE) Zone 9
- Rwanda (RW) Zone 9
- Saint Helena (SH) Zone 9
- Sao Tome and Principe (ST) Zone 9
- Senegal (SN) Zone 9
- Seychelles (SC) Zone 9
- Sierra Leone (SL) Zone 9
- Somalia (SO) (XS) Zone 9
- South Africa (ZA) Zone 9
- Sudan (SD) Zone 9
- Swaziland (SZ) Zone 9
- Tanzania (TZ) Zone 9
- Togo (TG) Zone 9
- Tunisia (TN) Zone 9
- Uganda (UG) Zone 9
- Zambia (ZM) Zone 9
- Zimbabwe (ZW) Zone 9

Oceania

Normal delivery service by Bpost or express delivery service by DHL Express.
Free delivery by Bpost or DHL Express for all orders from 250€.

- American Samoa (AS) Zone 9
- Australia (AU) Zone 9
- Cook Islands (CK) Zone 9
- Fiji (FJ) Zone 9
- French Polynesia (PF) Zone 9
- Guam (GU) Zone 9
- Kiribati (KI) Zone 9
- Marshall Islands (MH) Zone 9
- Micronesia (FM) Zone 9
- New Zealand (NZ) Zone 9
- >New Caledonia (NC) Zone 9
- Niue (NU) Zone 9
- Palau (PW) Zone 9
- Papua New Guinea (PG) Zone 9
- Tuvalu (TV) Zone 9
- Vanuatu (VU) Zone 9
Shipping costs are automatically calculated for you based on the weight of your order, the country of destination and the selected shipping method. You can select the most appropriate shipping method for you and view the shipping cost during the checkout process. Please note that not all the carriers are available for all countries.

We always offer free shipping using Bpost or DHL Express for all online orders over 250 euros sent to all above listed countries.

Shipping disclaimer

Please make sure that you understand our shipping policy.
It is important that you read our disclaimer as it clearly explains everything about the risks of shipping chocolates.

Returns

If you are not satisfied with your purchase, you can send the product(s) back within 14 days for a full refund. Should you wish to return any chocolate item it would be most helpful if you could contact us first. Fragile, date sensitive products and sale items cannot be returned if not faulty. Returned chocolates must be in perfect condition and un-opened and they should be returned to us using a recorded delivery. Returned items must be checked by us on arrival to be in perfect condition and any breakages or damages cannot be refunded.

A refund will be made, excluding postage, through the same method used during the checkout. We do not offer free shipping on returns and we do not refund any shipment cost.
Eligible returns can be sent to our Brussels store via any postal service. We recommend requesting a tracking number to ensure proof of shipment.

The return address is:

The Belgian Chocolate Makers
Rue Lebeau 11
1000 Brussels
Belgium

Tel: +32 (0)2 203 92 20
WhatsApp: +32 (0)470 45 15 33

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A committed chocolate maker from bean to bar.

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